Client Online Timesheet Instructions

These Instructions and FAQs are for Clients

1. We will provide you with a single 6 Digit PIN for the Site / Ward.

2. Please give it to the designated people who authorise timesheets.

3. Each individual shift needs to be authorised.

Example: Worker’s Mobile Phone & Online Timesheet

4. The Booking Contact will receive a Confirmation Email

5. New Improved Invoice Layout

  • Column 1 – Role; Date of shift; Shift type; Start time; End time & break
  • Column 2 – Staff Surname & Initial; Authoriser Name & Initial
  • Column 3 – Date & exact hour of authorisation; AHIE Consultant; PO

FAQs

The authoriser on site does not have a PIN
  • The worker needs to contact their Access Healthcare Consultant.
  • Please inform the Booking Contact that the shift was worked.
  • Access Healthcare will contact the Booking Contact to verify.
Direct booking and there is no online timesheet
  • The worker contacts Access Healthcare for the Booking and Booking Contact.
  • Access Healthcare will issue an online timesheet.
Unable to submit the timesheet (mobile phone isn't working)
  • The worker needs to contact their Access Healthcare Consultant.
  • Please inform the Booking Contact that the shift was worked.
  • Access Healthcare will contact the Booking Contact to verify.
Incorrect times / breaks
  • Adjust the time before entering your PIN.
  • If time is submitted with incorrect hours or breaks, contact Access Healthcare.
  • The worker needs to contact their Access Healthcare Consultant with the correct times / breaks.
  • Please inform the Booking Contact of the correct times / breaks.
  • Access Healthcare will contact the Booking Contact to verify.